valki 365 Privacy Policy

This privacy policy ("Policy") applies to all individuals who use the valki 365 platform. By creating an account on valki 365, browsing the website, or using any of our services, you agree to the terms of this policy.

We believe you should have full control over your personal information. That is why this document clearly explains what data is collected, why it is collected, and how it is kept secure. To learn more about us, visit our About Us page.

Definitions and Scope

The following key terms used in this policy are defined below:

• "Platform" means the valki 365 website, mobile application, and all related digital channels.
• "User" means any person who accesses, registers on, or uses any service of the platform.
• "Personal information" means any information from which a person can be directly or indirectly identified.
• "Processing" means any activity involving personal information, including collection, storage, modification, transfer, or deletion.

This policy applies to all users who are citizens or residents of Bangladesh. It takes effect as soon as you access the platform. If you disagree with any part of this policy, please refrain from using the platform.

What Data We Collect

2.1 Registration and Account Information

When creating an account on valki 365, you are required to provide certain information. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Bank or mobile banking account details (for financial transactions)

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform. This includes:

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Time spent on the website, pages visited, and click patterns
• Login time, logout time, and session duration

2.3 Transaction Information

Financial transaction details carried out via bKash, Nagad, Rocket, Upay, or bank transfer for deposits and withdrawals are stored. This information is used solely for financial reporting and fraud prevention.

2.4 Communication Information

When you contact our support team through 24/7 live chat or email, details of that conversation are stored. This helps improve service quality and assist with future support requests.

Purpose of Data Use

Collected data is used only for the following specific purposes:

• To create, verify, and manage accounts
• To process financial transactions including deposits and withdrawals
• To detect and prevent fraud, money laundering, and suspicious activity
• To provide customer support and resolve user issues
• To send relevant promotional offers and bonus information (you can opt out of this)
• To improve platform performance and user experience
• To meet legal and regulatory requirements

valki 365 never sells your information to third parties for advertising purposes. Data is used solely to provide the platform's own services.

Data Storage and Security

4.1 Technical Security Measures

valki 365 follows advanced technical practices to protect your personal information:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive data is stored on servers in an encrypted state
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active to prevent unauthorized access

4.2 Data Retention Period

All necessary data is retained while your account is active. After account closure, certain data may be kept for a defined period to meet legal and financial obligations. Once that period ends, data is securely deleted or anonymized.

4.3 Staff Access

Only authorized staff members have access to user data. Each access is logged and reviewed regularly. Accessing data without a valid reason is a violation of company policy.

Sharing Data with Third Parties

valki 365 may share data with third parties only in the following limited and specific circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These partners use the information only to process transactions and follow their own strict privacy policies.

5.2 Legal Obligations

Information may be provided to comply with applicable laws in Bangladesh, court orders, or valid directives from government authorities. In such cases, valki 365 always works to protect the interests of its users.

5.3 Technology and Analytics Providers

Service providers who support the technical operation of the platform may process a limited amount of data. They operate under confidentiality agreements and are not permitted to use personal data for any other purpose.

5.4 Strictly Prohibited

valki 365 does not under any circumstances sell or transfer your personal information to marketing agencies, data brokers, or any other commercial third parties.

Cookies and Tracking Technology

The valki 365 platform uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and saving language preferences. The platform cannot function properly without them.

6.2 Analytical Cookies

These cookies help us understand how users are using the platform. This information is collected in aggregate and is not intended to identify any specific individual.

6.3 Cookie Controls

You can delete or block cookies at any time through your browser settings. However, doing so may limit some platform functionality.

User Rights and Controls

Every user registered on valki 365 has the following rights regarding their own data. The platform's Responsible Gaming guidelines are linked to these rights.

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: Subject to certain conditions, you can request that your personal information be deleted. However, some data may need to be retained due to legal obligations.
• Right to opt out of marketing: Go to your account settings to stop receiving promotional emails or messages.
• Right to close your account: You can request permanent closure of your account at any time.

To exercise these rights, contact our support team. Requests will be responded to within a reasonable time after receipt.

Protection of Minors

All services on valki 365 are strictly for individuals aged 21 and above. We do not knowingly collect any information from anyone under the age of 21.

Age is verified at the time of registration. If a minor's account is identified, it will be closed immediately and all associated data will be deleted.

If you become aware that a minor is using this platform, please notify our support team immediately.

Policy Changes and Updates

This privacy policy may be amended from time to time due to business needs, technical changes, or legal obligations.

If significant changes are made, registered users will be notified by email or through an in-platform notification. The "Last updated" date at the top of the policy always indicates the most recent version.

Continuing to use the platform after changes have been made means you agree to the updated policy. It is also important to read our Terms and Conditions alongside this policy, as they contain the full terms governing use of the platform.

Contact Us

For any questions, requests, or complaints related to privacy, please contact us:

• Live Chat: 24/7 live chat is available within the platform — in both Bengali and English.
• Email: [email protected]

Privacy-related requests will be responded to as quickly as possible after receipt. In addition to general questions, formal requests for data deletion, correction, or access can also be sent here.

If you have more general questions, our FAQ page covers answers to many common topics.